Terms & Conditions

Introduction

Welcome to Oreels Casino. These Terms and Conditions constitute a legally binding agreement between you ("you," "your," or "the player") and Oreels Casino ("we," "us," "our," or "the Company"). By registering an account and using our services, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, our Privacy Policy, and our Responsible Gambling Policy.

Oreels Casino is licensed and regulated in Great Britain by the UK Gambling Commission (UKGC). Our services are provided in accordance with the Gambling Act 2005 and subsequent regulations. If you do not agree with any part of these terms, you must not use our website or services.

Eligibility to Use Services

To use the services at Oreels Casino, you must meet the following requirements:

  • Age: You must be at least 18 years of age. Underage gambling is a criminal offence in the United Kingdom.
  • Capacity: You must be of sound mind and capable of taking responsibility for your own actions.
  • Location: You must be a resident of the United Kingdom and accessing our services from within the UK.
  • Personal Use: You are participating in your personal capacity and not on behalf of any other person or for professional purposes.
  • Self-Exclusion: You must not be currently self-excluded from gambling through the GAMSTOP service or our own internal self-exclusion register.

Account Rules and Verification

3.1 Registration

When registering, you must provide accurate, complete, and truthful information, including your full name, date of birth, residential address, and email address. You are responsible for keeping your account details up to date.

3.2 Verification (KYC/AML)

Under UKGC regulations, we are required to verify your identity, age, and address. We may use third-party electronic verification services to perform these checks. If we are unable to verify your information automatically, we may request documentation, including but not limited to:

  • A copy of a valid passport or driving licence.
  • A recent utility bill or bank statement (dated within the last 3 months).
  • Proof of ownership of your payment method.

Failure to provide requested documentation may result in the suspension or permanent closure of your account and the withholding of any funds until verification is successfully completed.

3.3 Account Security

You are solely responsible for the security of your login credentials. You must not share your username or password with any third party. Any actions taken through your account are considered your responsibility.

Financial Transactions

  • Payment Methods: We accept major debit cards and other payment methods approved for use within the UK. In accordance with UK law, the use of credit cards for gambling purposes is strictly prohibited.
  • Deposit and Withdrawal: All deposits must be made from a payment method registered in your own name. Withdrawals will be processed to the same method used for the original deposit whenever possible.
  • No Interest: We are not a financial institution, and your balance will not accrue interest.
  • Anti-Money Laundering (AML): We monitor all transactions to prevent money laundering and fraud. Suspicious activity may be reported to the relevant authorities, including the National Crime Agency.

Bonuses and Promotions

  • All bonuses are subject to specific terms and conditions, including wagering requirements and game eligibility.
  • Bonuses are intended for recreational use only. We reserve the right to revoke any bonuses or winnings if we suspect a player is abusing promotional offers or operating in bad faith.
  • Wagering requirements must be completed within the time frame specified in the individual promotion's terms.

Responsible Gambling

Oreels Casino is committed to promoting responsible gambling. Gambling should be an entertaining experience, not a way to make money.

  • Player Tools: You have the ability to set daily, weekly, or monthly deposit limits. You may also set session time limits or take a "Time Out" period.
  • Self-Exclusion: If you feel you have lost control of your gambling, we provide a self-exclusion facility that allows you to block access to your account for a defined period or permanently. We also fully support the national self-exclusion register (GAMSTOP).
  • Support: If you are concerned about your gambling habits, please visit our Responsible Gambling page for links to support services such as GamCare and GambleAware, or call the National Gambling Helpline at 0808 8020 133.

Disclaimers and Liability

While we strive to ensure the accuracy and availability of our website, we cannot guarantee that our services will always be error-free or uninterrupted. We are not liable for any losses arising from technical malfunctions, communication failures, or unauthorized access to your account due to your own negligence.

Dispute Resolution

If you have a complaint regarding any aspect of our services, please contact our support team at [email protected].

  • We aim to resolve all complaints promptly and fairly.
  • If you are unsatisfied with our final decision, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) provider approved by the UKGC.
  • You also have the right to contact the UK Gambling Commission directly regarding licensing matters.

Termination of Account

We reserve the right to suspend or close your account at our sole discretion if we suspect fraudulent activity, breach of these terms, or any other violation of applicable law. In the event of account closure due to a breach of terms, any remaining balance may be forfeited as allowed by law.

Amendments

We reserve the right to amend these Terms and Conditions at any time to reflect changes in legislation or business practices. We will notify you of any material changes via email or an alert upon your next login. Continued use of our services following such notification constitutes your acceptance of the updated terms.