Privacy Policy

Last Updated: June 16, 2026.

Introduction

Welcome to Oreels Casino. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect the personal data you provide to us when using our services at oreelscasino-uk.com.

In the United Kingdom, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of these laws, Oreels Casino is the Data Controller responsible for your personal information.

Please read this policy carefully to understand our practices regarding your data and how we will treat it. By accessing our services, you acknowledge that you have read and understood the terms of this Privacy Policy.

Information We Collect

To provide our gaming services, process your transactions, and comply with our legal obligations (such as anti-money laundering and responsible gambling requirements), we collect various types of information:

2.1 Personal Identification Information

This includes your full name, date of birth, residential address, email address, telephone number, and gender.

2.2 Account and Technical Information

We collect data regarding your account activity, including username, encrypted password, login history, IP address, device type, browser information, and operating system.

2.3 Financial and Transactional Information

To facilitate deposits and withdrawals, we collect payment method details (e.g, credit/debit card information, e-wallet identifiers, or bank transfer details). Please note that full payment card details are processed by our secure, PCI-DSS compliant payment service providers.

2.4 Verification Documents

Under UK Gambling Commission regulations, we are required to perform Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. This requires us to collect copies of government-issued identification (passport, driver’s license) and proof of address (utility bills, bank statements).

2.5 Usage Data

We collect information about how you interact with our platform, including game history, betting patterns, duration of sessions, and preferences.

How We Use Your Information

We process your data only when we have a legal basis to do so, such as for the performance of a contract, compliance with legal obligations, or our legitimate business interests.

  • Account Management: To register your account, manage your profile, and provide customer support.
  • Processing Transactions: To facilitate your deposits and process your winnings.
  • Legal Compliance: To verify your identity, age, and location, and to fulfill our reporting obligations to the UK Gambling Commission and other financial authorities.
  • Security and Fraud Prevention: To monitor for suspicious activity, prevent fraud, and ensure the integrity of our gaming platform.
  • Responsible Gambling: To monitor player behavior to identify signs of problem gambling and offer support or implement exclusion measures as required by law.
  • Marketing: With your explicit consent, we may send you information about promotions, bonuses, and new games.

Disclosure and Sharing of Information

We do not sell your personal data. We share your information only under the following circumstances:

  • Service Providers: We share data with third-party vendors who provide services such as payment processing, identity verification, cloud hosting, and customer support. These parties are contractually bound to protect your data.
  • Legal Requirements: We may disclose your information to law enforcement agencies, regulatory bodies (such as the UK Gambling Commission), or legal authorities if required by law or to protect our legal rights.
  • Business Transfers: If our business is sold or merged, your data may be transferred to the new owners as part of the asset transfer.

Data Security

We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, loss, misuse, or alteration. This includes:

  • Encryption of sensitive data using Transport Layer Security (TLS) technology.
  • Restricted access to personal data for employees who require it for their duties.
  • Regular security audits and infrastructure testing.

While we strive to provide the highest level of security, no method of electronic transmission or storage is 100% secure. You are responsible for keeping your login credentials confidential.

Your Rights Under UK GDPR

As a user in the United Kingdom, you have specific rights regarding your personal information:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request that we correct any inaccurate or incomplete information.
  • Right to Erasure (Right to be Forgotten): In certain circumstances, you may request that we delete your data. Note that we may retain certain data to comply with legal obligations (e.g, gambling regulation records).
  • Right to Restrict Processing: You may request that we limit how we use your data.
  • Right to Data Portability: You may request the transfer of your data to another service provider.
  • Right to Object: You may object to the processing of your data for direct marketing purposes.

To exercise these rights, please contact our Data Protection Officer at [email protected].

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience. Cookies help us remember your preferences, keep you logged in, and analyze site performance.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our gaming services.

Responsible Gambling and Data Retention

In accordance with our license, we have a legal obligation to maintain records related to your gambling activity for a specific period, typically five to seven years after the closure of your account, to assist in regulatory oversight, dispute resolution, and anti-money laundering compliance.

If you choose to self-exclude, we will store your data in a secure, restricted database to ensure we do not send you marketing communications and prevent you from accessing our gaming services during the exclusion period.

Third-Party Websites

Our website may contain links to third-party sites, including external payment processors or helplines for gambling support. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any site you visit.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our internal processes. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns regarding your privacy or this policy, please contact our support team at:

Email: [email protected].

If you are unsatisfied with how we have handled your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the UK’s independent body set up to uphold information rights.

Gambling Support Information

We are committed to providing a safe environment. If you or someone you know is struggling with gambling, please reach out to local professional support services in the UK, such as GamCare or GambleAware. These organizations provide free, confidential advice and support for those impacted by gambling.